TERMS AND CONDITIONS
Marina van Dijke Jewellery is based in Amsterdam, The Netherlands
Ordering
The prices listed on the website are inclusive of VAT and exclusive of shipping costs.
After an order is placed, you will be be sent a confirmation email with estimated production time and shipping costs.
Each piece of jewellery is handmade to order in a small studio in Amsterdam. Please allow up to 10 work days production time (plus shipping time). You will be notified if for any reason production time will be longer. For specific circumstances where a swifter production process is necessary, please inform me and I might be able to accelerate.
Payment: Bank transfer or PayPal
Payment can be done through a direct bank transfer or via PayPal to our account. We only accept payment in Euro (€). Orders will be shipped after payment is received.
Shipping
Marina van Dijke Jewellery ships internationally. Shipping is done from Amsterdam, The Netherlands, where Marina van Dijke Jewellery is based. Shipping costs will be added to your invoice and can be found under 'shipping' in the menu. Packages will be sent via www.postnl.nl with a ‘track & trace’ code so you can keep track of the shipping process. This code will be sent to you when your order is shipped. Our jewels are carefully packaged in sturdy black jewellery boxes. Please note that we can't be held responsibe in the rare case the sent package is lost, damaged or stolen during transit.
Duties, fees, costums or import taxes
The customer is responsible for any duties, fees, customs or import taxes that may apply to shipping to your country. Please check your costums office if any of these costs might apply beforehand.
Quality and warranty
Each piece of our jewellery is hand made, cast and finished. This means that each piece has unique variations. Slight differences from the pictures shown can therefore occur. We like this as it shows that it is a hand made product.
If for any reason you are not satisfied with your purchase you will get a full refund, provided you notify us and ship it back to us within 14 days of receiving the order and send the product back in its original and unused shape, in the box it came with. Please note that we cannot be held responsible if returned packages get lost or damaged in the transit.
Marina van Dijke Jewellery offers a six month warranty period from the date the order was received. Our jewellery is made with utmost care and dedication and great effort is put into delivering a good quality, lasting piece. If, however, you find that the item has a production fault, other than any normal signs of wear that can occur over time, faulty handling, losing the item, accidents or inappropriate use of the product on the customer’s side, please notify promptly and it will be looked into. If we have concluded that it has been a production fault then if possible we will repair the piece, or send you a new product on our cost if you're within your warranty period. However, please note that we can't be held responsible for any damage caused by not taking proper care of the product, so please take into account our guideline below.
Jewellery care guideline
To keep your jewel in the best condition for the longest time, we advise you to keep it away from any humidity or perfume and take it off before a shower/bath, before sleeping, during workouts and while performing household tasks or other chores. Please be careful not bumping, scratching or dropping the item. When not wearing it, store it in a dry and safe place. A soft, dry cloth with a silver polish product may be used to gently clean any naturally occuring tarnish on sterling silver pieces.
Privacy
Marina van Dijke Jewellery values customer privacy highly. Any customer information such as names, addresses or e-mail addresses will not be disclosed to any third party.
Copyright
This website, its texts and all images on it are under copyright protection (images under 'Blog' excluded). Using and reproducing any content (images, texts) from this website (images under 'Blog' excluded) should include the following credits: 'Marina van Dijke Jewellery' and/or our website 'www.marinavandijke.com'.
